July 15, 2021

Solution Engineer

Piwik PRO

We are a team of highly engaged implementation engineers. Our job is to make sure that our clients’ business goals and requirements are taken into account and properly addressed. We combine excellent product knowledge and experience in online marketing with skillful use of JavaScript to provide our clients with state-of-the-art online analytics solutions.

 

Were looking for a person with a perfect mix of soft skills, customer-centric approach and the ability to understand complex technical issues. Someone who dares to ask a lot of questions, isnt satisfied with simple answers, feels excited about gathering requirements and understanding dozens of possible use cases of our software with its whole complexity. At the end of that road, youll become a real product expert both internally and externally. Sounds interesting? Thats not all!

 

These are the challenges awaiting you:

  • Creating analytics plans for our customers and running the implementation
  • Translating business needs into technical language (and the other way around) 
  • Running technical and end-user trainings 
  • Designing and suggesting how Piwik PRO products might get integrated into the customers IT landscape
  • Making sure that customers needs and inquiries get communicated to product teams promptly and smoothly, participating in roadmap and features design process
  • Creation of custom product extensions and integrations using various technologies that youre directly involved in choosing

 

To cope with them, you’ll definitely need:

  • Hands-on experience working with tag management systems
  • Customer-facing role experience accompanied by truly impressive English communication skills 
  • A solid technical background, including practical knowledge of web technologies (HTML, CSS)
  • JavaScript programming skills
  • Previous experience in web-dev industry or online analytics
  • Familiarity with marketing/analytics technology landscape and tools
  • Outstanding self- and time management skills 
  • Ability to manage flexible work schedule (our customers are located all around the world and time zones still exist, unfortunately) and readiness for business trips

 

If you aspire to be our perfect candidate, you may also need:

  • Previous experience as a technical support/ implementation specialist
  • Experience implementing web analytics solutions
  • Hands-on experience in gathering requirements and translating them into specific product functionalities

 

It doesn’t sound like an easy role, does it? So what’s in it for you?

  • Lots of challenges covering a broad range of expertise (technical/business analysis/customer support/sales)
  • A chance to work with international customers and globally recognized brands
  • Influence over product development

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