March 25, 2021

Service Delivery Manager with English or German

Piwik PRO

Piwik PRO is the first privacy-oriented alternative to Google Analytics. Created in 2013 in Poland, Piwik PRO Analytics Suite enables public institutions and private enterprises alike to optimize user experience and the customer journey. The powerful Piwik PRO platform includes high-touch customer care, training and professional guidance, so our customers can quickly gather valuable insights. Our product is deployable both on-premises (self-hosted, PaaS) and in the cloud (SaaS). All versions adhere to the strictest privacy and security regulations while giving customers full data ownership.

What will you be doing?You will be working with our enterprise customers (mostly EU and USA) and their technical teams to ensure proper deployment and maintenance of Piwik PRO Analytics Suite. This may involve:

  • Building and nurturing long-term relationships with customers
  • Planning and coordinating deployment projects, updates and maintenance of the platform
  • Participating in calls and analyzing infrastructure requirements for successful delivery projects
  • Finding proper solutions to customers’ technical hurdles, both independently and in coordination with product team members
  • Being the voice of the customer internally when giving feedback to product teams, customer success and marketing and sales
  • Supporting the sales team in the preparation of onboarding plans and requirements

What do we expect from you?

  • Profile with English [5000 – 8000 PLN net on B2B]: Fluent command of English, both written and spoken, and the confidence to communicate in formal conversations (C1)
  • Profile with German & English [6000 – 9000 PLN net on B2B]: Fluent command of German and English, both written and spoken, and the confidence to communicate in formal conversations (C1)
  • Previous experience working with corporate clients
  • Previous experience running and coordinating IT projects
  • Basic knowledge of front-end web technologies: JavaScript, HTML, CSS
  • Understanding of web application architecture
  • Great communication skills and an ability to build strong relationships with clients
  • A proactive attitude and a high degree of accountability for your work

Possessing these assets would be a huge advantage:

  • Practical knowledge of any analytics platform

 

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